Reduced Oracle Support Costs are derived from efficiencies built into our support model. Allow us to show you customer case studies that illustrate and quantify substantial savings.

Instant Access to Expertise is at the heart of this service. Difficult problems come in many different shapes and sizes, potentially requiring unique expertise. Our flexible pricing models allow our clients to support workload peaks and complex problems with subject matter experts, as they are needed. For all but the most sophisticated large shops, BestIT's level of expertise is virtually impossible to duplicate.

Peace of Mind is derived from knowing that 24x7x365 monitoring and emergency response is available to handle those events that threaten the availability of the database environment and require immediate action. Our Remote Monitor software allows BestIT to collect and provide automated 24x7x365 analysis of all Oracle Database statistics on a predetermined schedule or as-needed basis. All statistics are stored in our Operational Data Store and are available via customized reports on the BestIT Internet Client Center Web site. This data also feeds our Alert Notification Engine, which provides real-time alerts on current or potential problems.

Mentoring - sharing the knowledge - has always been a core belief of BestIT. Outside of our user group participation, this belief is illustrated best through our Managed Services practice. This sharing can take on two basic forms: letting people know exactly how and why we solve problems and simply answering difficult technology questions. We are often used as an expert sounding board - where client staff can test a theory or fill in a small (but critical) gap in their understanding.

A Dedicated Senior DBA (within a team support structure) ensures that the proactive support you receive is based on firsthand knowledge of your systems, coupled with solid best practices. As your primary consistent point of contact, your assigned DBA is on call 24x7 to proactively respond to problems detected by our alert-based monitoring system, as well as issues discovered in-house. Issues are often resolved before you are even aware there was a problem or before it becomes one.

Flexibility for your IT organization. Whether it is fully staffed, hiring, open to outside help or opposed to outsourcing, BestIT Managed Services can fill the gaps that exist in any team. Our clients range from large companies with 25 Oracle DBAs to smaller shops with no budget to hire the senior-level expertise that complex Oracle environments require.